MagTree Genting Highlands

The hotel apartment has a great, spacious layout and a simple design, ideal for a three-bedroom stay. However, there were several issues that affected our experience. The bedding was problematic—the mattress was too small for the King Bed, making it unsuitable for two people, and the pillows were too soft and uncomfortable. The cleanliness of the unit also fell short of expectations. Additionally, accessing the hotel from the carpark was inconvenient, requiring two separate lifts and crossing a link bridge. To make matters worse, the hotel did not provide detailed check-in instructions, only sending a vague message to check in at the tower, which caused some confusion. While the space was nice, these areas need significant improvement.

The view here is great, but the room smells like cat pee, which is really bad, and I have to sleep with my kids😢

When we first entered the room, the entire floor was super wet, so I asked the housekeeping to dry the floor. They dry it with a towel.. After that, when we tried to turn on the tv, it didn't work.. so my husband had to go to reception for feedback due to the phone in the room not working at all. After that, they gave us another room and we moved to the 2nd room. The process was fast. In this room, it was clean but I could smell the sewage smell the whole day and in the whole room..which made me uncomfortable. Luckily it was only a 1 night stay. There didn't provide bedroom slippers in our rooms too. The tile floor was icy cold.. The booking was confusing too between the apartments tower and the hotel in Wyndham. The location is good for those who drive a car, otherwise it is inconvenient to go to this place. It's about 10 mins drive from Sky world to this hotel location. Otherwise hotel also provide transportation services RM7 per pax per trip. There are PANAS express convenient shops, so you can get some food there as well if you are hungry in mid night. .

Room is not so clean, quite confusing to find your block , location still ok because nearby genting highlands .

very nice hotel and the best breakfast ever. all family members very satisfied with the food and the room so nice.will repeat again

Here’s a refined version of your text with corrected grammar, spelling, and improved clarity while maintaining your intended tone: Initially, the location of the hotel reception was very confusing. You need to follow the signage, but the signs themselves were also unclear. Haha. You really need to stay calm to find the reception counter, but if you’re in a hurry, you might get frustrated. Hahaha. However, there were a few issues. While the room was spacious, it was noticeably dusty, and the bathroom had an unpleasant smell. On top of that, the bathroom light didn’t work at all. I called room service, and they sent maintenance staff to check. The staff said the whole room had wiring issues—so scary! They gave us a new room, but it was in a different tower. We were initially in Tower 3 (Room 30902), but we had to move to Tower 1 (Room 11605). It was a bit disappointing, but we didn’t want to argue since the whole family was already tired. By the way, both rooms we stayed in had an unpleasant smell. I don’t know why. This hotel is 2 km away from SkyWorld Theme Park, so you can consider booking it if you’re planning to visit the theme park. They also provide a shuttle service. The view from the hotel is breathtaking—you’ll enjoy the scenery, and if you’re lucky, you might even catch the clouds. For breakfast, it was good but not great—just okay lah. For a 3-star hotel, what more can you expect, right? Parking was another issue. The parking area is located in a different tower and is far from the reception counter. Some towers are even further from the parking lots, requiring a long walk to reach your room without any sheltered cover. Parking is free, but you need to validate your card at the reception counter. Overall, my stay at Magtree Hotel was far from satisfactory. The hotel needs significant improvements in cleanliness, customer service, and maintenance. Let me know if you’d like further edits!